Fast Delivery Available
Best Price Guaranteed - Trusted By +1000
Fast Delivery Available
Best Price Guaranteed - Trusted By +1000
What are your lead times?
Our standard lead time is 7–10 working days from artwork approval. If you need your order sooner, please contact us for availability and costs.
What is your returns policy?
Faulty items: If your order is faulty, we will arrange a return via DHL at no cost to you.
Non-faulty items: We cannot accept returns on personalised or branded garments (e.g., with logos or embroidery).
Plain stock: Returns of unbranded items may be possible – please contact us first to confirm.
How do I check sizes and colours?
We strongly recommend checking our size and colour before placing your order, as customised items cannot be returned. If you’re unsure, we can provide samples – please contact us to arrange.
Do you offer a next-day service?
Unfortunately, due to the nature of customised workwear, we are unable to provide a next-day service.
Can I return items with my logo on them?
No, once an item has been customised with your logo, it cannot be returned unless faulty. Please ensure you are happy with your order details before approving artwork.
Can I cancel my order?
Once artwork has been approved and production has begun, cancellations may not be possible. If you need to cancel, please contact us as soon as possible – we will advise whether the order can be stopped and what charges may apply.
Do you provide samples?
Yes, samples are available on request. Please contact our team for more information and pricing.
What are your office hours?
Our office hours are Monday–Friday, 9am–5pm (UK time).
Outside of these times, you can leave us a message via Live Chat and we’ll get back to you on the next working day.
Do you have a trade counter or shop I can visit?
No, we are an online-only business and do not have a trade store.
What artwork formats do you accept?
We can accept most standard formats. Our preferred format is PDF, but we also accept JPEG, PNG, and EPS files. If you’re unsure, please send us your file and we’ll check it for you.
Do I need to pay for artwork setup every time?
No – you only pay an artwork setup fee once per logo/design. Once it’s on file, you can reorder without paying again (unless changes are required to the artwork).
How can I pay for my order?
We accept all major credit and debit cards, as well as bank transfers. Full payment is required before production begins.
